Privacy Policy | Outland.Work

Introduction

Thank you for using outland.work websites and services that link to this Privacy Policy, including www.outland.work (the "Sites"). Outland.Work LLC ("outland.work," "we," "us," and/or "our") operates these Sites to provide users ("you" and "your") with information about our freelance talent sourcing services and related offerings (collectively, our "Services").

outland.work specializes in sourcing and matching highly skilled freelancers from Latin America (our "Freelancers") with businesses based in the United States (our "Clients"). We also operate tools and processes that support Freelancers and Clients throughout engagements, such as assessment procedures, background checks, and time-tracking or workflow systems (if applicable). We take your privacy seriously and want you to know that we are not in the business of selling your information.

This Privacy Policy ("Privacy Policy") explains our data practices, describing in detail how and why we collect, use, and share information about our users in compliance with relevant data regulations.

Scope

This Privacy Policy covers how we collect, retain, and use information, including personal data ("Personal Data") about:

Freelancers (including prospective Freelancers applying to be part of our network);
Clients and prospective Clients;
Job applicants (for roles within outland.work);
Visitors to our Sites;
Vendors and service providers who help us deliver our Services;
Event attendees (e.g., at networking or trade shows).

We process Personal Data in accordance with applicable data protection laws and regulations.

Collection and Use of Personal Data

The Personal Data we collect and how we use it depends on your relationship with outland.work.

A. Freelancers

We recruit, screen, and match Freelancers from Latin America to serve Clients in the United States.

i) Information We Collect

Information You Provide

During the screening process, or when you join our freelance network, we may ask you to provide:

Name
Contact information (email, phone number, address)
Location
Work experience
Education history
References
Photo (optional, but may be requested to verify identity or for your profile)
Government-issued identification
Social network information (LinkedIn, GitHub, etc. if applicable)
Billing and/or payment details

We may record audio or video calls during your application process and ongoing engagements (with your permission), for training, quality assurance, and to document skill assessments. This helps ensure we accurately represent your capabilities to Clients.

Identity Verification / Biometric Data

In some cases, we may require you to verify your identity by uploading a photo of yourself and/or your government-issued ID. We partner with third-party identity verification providers ("Verification Providers") who may use facial recognition technology and other means to:

Confirm the authenticity of your government-issued identification;
Compare your photo to the ID on file (biometric information).

These Verification Providers collect and process such biometric data solely for identity verification and fraud prevention. Biometric data is typically deleted once the verification process is complete, or after a legally mandated retention period (if applicable). outland.work does not receive or store the raw biometric data itself.

Background Checks

Depending on the role or Client engagement, we may request a background check through a third-party provider. We will obtain your explicit consent where required by applicable law.

Profile Creation

Once you join our network, we use your Personal Data to create a professional profile and skill set summary, which we may share with prospective Clients seeking talent. We may also feature you in marketing materials or presentations to demonstrate the expertise in our network.

Feedback from Clients

When you work with a Client through us, they may provide feedback or performance reviews about you. We may store and use such information to improve our Services, maintain network standards, and match you with future opportunities.

ii) How We Use Freelancer Information

To Provide Our Services and Respond to Requests

We use Freelancer information to:

Evaluate applications and qualifications;
Administer agreements and contracts;
Match Freelancers with suitable Client engagements;
Provide support and answer questions.

For Legitimate Interests

We may also process Freelancer data:

To maintain high standards of integrity and professionalism in our network;
To conduct analytics (e.g., how Freelancers use our Site and Services);
To improve or market our offerings;
To prevent fraud or misuse of our systems;
To comply with legal obligations.

Additional Uses

We may use your Personal Data for certain additional purposes consistent with this Privacy Policy or as permitted by applicable law. For example, we might share call recordings or video interviews with prospective Clients to demonstrate your skills if it aligns with the purposes for which your data was collected. Where applicable law requires, we will seek your permission for new uses of your Personal Data that fall outside the scope of this Privacy Policy.

B. Clients and Prospective Clients

i) Information We Collect

Information That You Provide

When you visit our Sites, request a freelance engagement, or otherwise inquire about our Services, we may ask you to provide:

Name and contact details;
Job title and company information;
Payment and billing details;
Address or location;
Information related to the type of freelancers you need (e.g., job descriptions, project details).

Information from Third Parties

We may supplement Client data with publicly available information or data from third-party vendors (e.g., business directories, professional social networks) to better understand your business needs and tailor our Services.

Automatically Collected Data

When you interact with our Sites, we collect device and usage data (e.g., IP address, browser type) as described in the "Site Visitors" section.

ii) How We Use Client Information

To Provide Services and Respond to Requests

We use Client data to:

Provide our Services and maintain accounts;
Facilitate Client-Freelancer engagements;
Communicate important updates or changes to our terms and policies;
Process invoices and payments.

For Marketing and Business Interests

Where permitted by law, we may use your contact details to:

Send updates about new Freelancers, relevant business resources, or upcoming events;
Inform you of promotions or special offers;
Conduct internal analyses to improve and personalize your experience.

You can opt out of marketing communications at any time. However, administrative emails related to billing, service notifications, or other operational matters are not considered marketing communications.

For Legal and Legitimate Business Purposes

We may process Client data:

To comply with legal and regulatory obligations;
To prevent fraud, criminal activity, or unauthorized use of our systems;
For internal analytics and to gauge service efficacy.

Credit Checks

In some cases, we may perform credit checks through a third-party provider before entering into certain engagements. We will notify you if such checks are required.

C. Job Applicants

i) Information We Collect

If you apply for a position with outland.work (not as a Freelancer, but as an employee or contractor in our corporate team), you may provide:

Name and contact information;
Resume/CV, cover letters, references;
Employment history, education, and qualifications;
Salary expectations and/or history.

During the recruitment process, we may:

Conduct assessments or interviews (audio, video, or in-person) and create notes regarding your suitability for roles;
Verify references or conduct background checks, where allowed by law.

ii) How We Use Job Applicant Information

Evaluating Candidates

We have a legitimate interest in reviewing your application to:

Assess your qualifications and fit for our organization;
Communicate with you about current or future opportunities;
Make hiring decisions.

If Hired

If your application is successful, we will retain relevant Personal Data to administer your employment or contractor relationship with outland.work.

D. Site Visitors

We may use cookies, web beacons, and similar technologies to collect certain information automatically when you visit our Sites. This could include, but is not limited to:

IP address;
Browser and device type;
Pages you view or links you click;
The date and time of your visit;
Referring URL.

We may process this data for:

Legitimate interests in improving site performance;
Understanding usage trends;
Ensuring the security of our Sites.

E. Software Users (If Applicable)

If outland.work offers proprietary or licensed software (e.g., a time tracking or project management tool), we may collect:

Account login details (username, password);
Usage statistics (activity logs, timestamps);
Files or content you upload within the software).

We collect this information to:

Provide secure access to the software;
Maintain and troubleshoot product functionality;
Conduct analytics and improve our offerings.

F. Event Attendees

If you attend an outland.work-hosted event or we collect your information at a conference or trade show:

We may gather details from business cards or forms you voluntarily fill out;
We use this data to follow up with potential leads, send relevant communications, or otherwise develop our business relationship.

Where required by local law, we will obtain your consent before sending marketing materials.

Disclosing Your Personal Data

We do not sell your Personal Data. We only share your data under the following circumstances:

Business Transfers

If outland.work undergoes a merger, acquisition, reorganization, or similar transaction, Personal Data may be transferred as part of that deal.

Service Providers and Agents

We may engage third parties to perform certain functions on our behalf, such as:

Payment processing;
Cloud hosting and storage;
Background or identity verification;
Marketing and analytics.

These providers only receive the data necessary for them to perform their duties in compliance with our instructions.

Legal Requirements

We may disclose Personal Data if we believe doing so is necessary to:

Comply with legal obligations;
Protect our rights, privacy, safety, or property (or that of others);
Enforce our agreements;
Respond to lawful government requests or legal processes.

Data Retention

We keep your Personal Data only as long as necessary to fulfill the purposes for which it was collected, comply with legal and accounting requirements, resolve disputes, or enforce our agreements. When determining retention periods, we consider:

The amount and sensitivity of data;
The potential risk of harm from unauthorized disclosure;
Applicable legal obligations;
Our legitimate business needs.

In some cases, we may anonymize your data (so it can no longer be associated with you) and retain it for internal reporting or statistical purposes.

Region-Specific Information

Depending on where you live, you may have rights under certain data protection laws.

California Residents

Under the California Consumer Privacy Act (CCPA) and its subsequent amendments, California residents have certain rights, including:

Right to Know: You can request what categories of Personal Data we collect, use, or disclose.
Right to Request Deletion: You can ask us to delete your Personal Data under certain circumstances.
Right to Correct Inaccurate Data: You can request that we correct your Personal Data if it is inaccurate.
Right to Opt Out of Selling or Sharing: We do not sell Personal Data, but you can also opt out of certain data sharing arrangements for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, please contact support@outland.work.

Social Media Platforms

If you interact with outland.work via social media (e.g., LinkedIn, Instagram, Twitter), we may collect your public profile information, contact details, or any other data you choose to share with us on those platforms. We encourage you to review the privacy policies of any social media platforms you use, as their practices also govern how your information is handled.

Exclusions

This Privacy Policy does not apply to information collected:

Offline or through any other means not described here;
By third-party sites not under our control;
Through any public or external areas where content becomes publicly available.

Since outland.work does not currently offer comments sections or user forums, Personal Data you post publicly on other websites or social media platforms is governed by those platforms' policies, not this one. We are not responsible for the practices of external websites and encourage you to review their privacy statements.

Children

outland.work does not knowingly collect Personal Data from individuals under 16 years of age. If you are under 16, please do not use our Sites or provide any Personal Data. If we learn that we have collected Personal Data from someone under 16, we will delete it.

Security

We take reasonable steps to protect your Personal Data from unauthorized access, misuse, or disclosure. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

Business Transactions

In the event we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality agreements.

Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. If we make material changes, we will notify you (e.g., via email or a notice on our Sites) prior to the change becoming effective. Your continued use of our Sites or Services after any such update indicates your acceptance.

Contacting outland.work

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights where applicable, please contact us at:

Outland.Work LLC
Attention: Privacy Policy Query
Email: support@outland.work